Refund policy

Effective Date: May 24, 2026

At Laptop Guru, we are committed to providing quality laptops and accessories. Please read our Return & Exchange Policy carefully before making a purchase.

No Cash Refunds

All sales are final. We do not offer cash refunds under any circumstances once a product has been purchased and delivered.

Exchanges

Exchanges are only allowed if:

  • The product is confirmed to be faulty or defective;
  • The fault occurs within the specified warranty period; and
  • The product cannot be repaired after technical assessment.

If the product qualifies for exchange, it may be replaced with:

  • The same product model, or
  • A product of equivalent value and specifications, subject to availability.

Non-Exchangeable Situations

We do not accept exchanges for:

  • Change of mind or customer remorse;
  • Incorrect selection by the customer;
  • Compatibility issues not caused by the product itself;
  • Minor cosmetic issues reported after purchase;
  • Damage caused by misuse, liquid spills, drops, power surges, or unauthorized repairs.

Warranty Claims

All warranty claims must be accompanied by:

  • Proof of purchase or receipt;
  • Original serial numbers intact on the product;
  • Complete accessories where applicable.

Products will first undergo inspection and diagnosis by our technical team before any repair or exchange decision is made.

Contact Information

Laptop Guru
Digital Shopping Mall, 2nd Floor, Shop F28
Moi Avenue, Nairobi CBD, Kenya

Email: orders@laptopguru.co.ke