Shipping policy
Effective Date: May 24, 2026
Thank you for shopping with Laptop Guru. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, and verification procedures.
Customers will be contacted if there are any delays or issues affecting their order.
Delivery Areas
We offer delivery within Nairobi and across Kenya through trusted courier and delivery partners.
Delivery availability may vary depending on your location.
Delivery Time
Estimated delivery times:
- Nairobi: Same day or next business day where applicable
- Outside Nairobi: 1–3 business days depending on location
Delivery timelines are estimates and may be affected by factors beyond our control including weather, courier delays, holidays, or logistical disruptions.
Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Product size and weight
- Courier rates
Applicable delivery charges will be communicated during checkout or order confirmation.
Order Inspection
Customers are encouraged to inspect products upon delivery or collection. Any visible damage, missing items, or incorrect products should be reported immediately.
Failed Deliveries
Customers are responsible for providing accurate delivery information and being available to receive orders. Additional delivery charges may apply for failed or repeated delivery attempts caused by incorrect information or unavailability.
Risk & Ownership
Ownership and responsibility for products pass to the customer upon successful delivery or collection.
Contact Information
Laptop Guru
Digital Shopping Mall, 2nd Floor, Shop F28
Moi Avenue, Nairobi CBD, Kenya
Email: orders@laptopguru.co.ke